Mobile timesheet app for a pizza restaurant
Google Coursara Certificat Class
Duration: 1 month
Project Type: Personal Project
Designer: Todd Kemmer
The Goal
Our Timesheet App aims to enhance accuracy in timesheet submissions, positively impacting managers responsible for approving timesheets. By sending timely reminders to team members and allowing for easy editing, the app will streamline the approval process. The effectiveness of this solution will be measured by the reduction in the average time taken for managers to approve timesheets.
The Problem
The Restaurant manager who needs to easly make sure his emplyees timesheets are accurate and approved becasue he is extreamly busy managing other areas of the resturant.
My role:
This is an individual project that allowed me to plan and direct each step of the design thinking process and a UX strategic designer with mobile and web UI design experience.
Responsibilities:
-
Conduct user research
-
Define the problem and provide insight to inform the ideation phase
-
Define personas, user journey, empathy maps, and user flows
-
Visual design of low-fi and high-fi wireframes, prototypes, and user testing.
Understaning the user
-
User Research
-
personas
-
problem statements
-
uster journey map
User Testing
Research Background
We created an app that will allow restaurant employees to manage their timesheets easily. Before launch, we want to find out if people find it easy to manage their timesheets. We would also like to uncover what challenges users have trying to edit or submit their timesheets
User research: summary
To understand user frustration, needs, and requirements, I conducted a foundational research through interviews and user surveys for my project. My goal was to gain insights to understand the processes users go through to find and to manage their timesheets.
I used qualitative research methods due to time and cost constraints.
User research: pain points
Write one to two sentences reflecting
on the pain point listed above and how it
will guide designs moving forward.
Pain point
1
1
2
3
4
Pain point
Pain point
Pain point
Write one to two sentences reflecting
on the pain point listed above and how it
will guide designs moving forward.
Write one to two sentences reflecting
on the pain point listed above and how it
will guide designs moving forward.
Write one to two sentences reflecting
on the pain point listed above and how it
will guide designs moving forward.
Age:
Education:
Hometown:
Family:
Occupation:
John
34
Some collage
Oak Grove
Lives with girlfriend
Manage
-
Make sure he doesn't let his boss down
-
Accurately tracking and approving time
-
Easily communicating updates
-
Addressing last minute scheduling conflicts
-
Quickly letting people know of changes
-
Recording time correctly
“I didn’t realize how difficile it was to manage and fill the schedule”
Frustrations
Goals
Recently promoted to manager John is not only learning his new responsibilities but also learning new software too. He runs a busy small italian restaurant where most of his employees are high school or college kids with inconsistent schedules and he needs to make sure he has enough staff stay open.
Problem statement:
John is a restaurant manager who needs to easily make sure his employees timesheets are accurate and approved efficinaly because he is extremely busy managing other areas of the restaurant.
Age:
Education:
Hometown:
Family:
Occupation:
Ann
19
Highschool
Maplewood
Lives with Parents
Waitress
-
Help off set college cost
-
Enjoy her summer before college starts
-
Remembering to punch in or out
-
Remembering to punch in or out
-
The interface of the current system
-
Getting distracted
“I need this job to help pay for school”
Goals
Frustrations
Ann is working at a local restaurant for the summer before going to college. She is hoping to save some money but also needs to spend money to hang out with her friends. She is tech-savvy but often distracted and forgets to punch in when arriving at work.
Problem statement:
Ann is a college student and waitress who needs to remember to clock in and make sure her timesheets are accurate because she is saving money to help pay for school.
User journey map
[Your notes about goals and thought process]
Starting
the design
-
Paper wireframes
-
Digital wireframes
-
Low-fidelity prototype
-
Usability studies
Paper wireframes
[Your notes about goals and thought process]
Image of paper wireframes including five different versions of the same screen and one image of the new, refined version
Digital wireframes
[Your notes about goals and thought process]
Description of the element and its benefit to the user
Insert first wireframe example that demonstrates design thinking aligned with user research
Description of the element and its benefit to the user
Digital wireframes
[Your notes about goals and thought process]
Description of the element and its benefit to the user
Insert second wireframe example that demonstrates design thinking aligned with user research
Description of the element and its benefit to the user
Low-fidelity prototype
[Link to low-fidelity prototype and brief description of the user flow]
Screenshot of prototype with connections or prototype GIF
Usability study: findings
rite a short introduction to the usability studies you conducted and your findings.
Round 1 findings
Round 1 findings
Round 1 findings
Round 1 findings
1
1
2
3
Round 1 findings
3
Round 1 findings
2
Round 1 findings
1
Refining
the design
-
Mockups
-
High-fidelity prototype
-
Accessibility
Mockups clocked In changes
Supporting evidence from the usability study.
-
3 out of 6 participants wanted to verify they were only clocking themselves in and out.
“ hope that i punched myself in"
— Maria
Before usability study
After usability study
Mockups submitting
changes
Supporting evidence from the usability study.
-
4 out of 6 participants had issues making updates. This means that most participants didn't understand how to edit their entries.
“"why can't make changes in the just be in the menu?"”
— Alan
Before usability study
After usability study
Mockups correcting submission errores
Supporting evidence from the usability study.
-
4 out of 6 participants had trouble submitting their timecards.
“"Wouldn't it be easier to just have a button go directly to the current time sheet?”
— Kevin
Before usability study
After usability study
.png)
Mockups
[Your notes about goals and thought process]
High-fidelity
prototype
[Link to high-fidelity prototype]
Research Questions
-
How long does it take for a user to select and order a pizza in the app?
-
Are users able to successfully order the pizza that they want?
-
What can we learn from the steps users took to order a pizza?
-
Are there any parts of the pizza ordering process where users are getting stuck?
-
Is the payment process easy for the customer?
Methodology
-
25-30 minutes
-
United States, remote
-
Unmoderated usability study)
-
Users were asked to order a pizza on a low-fidelity prototype
Participants
-
3 Females, 2 Males, age20-52
-
Participants who are required to submit weekly timesheets in the last 6 months.